Return Policies

Return Policies

• All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
• Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests may not be accepted.
• We do not accept returned items that were sent back directly without notifying us first.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Cancellation Policies

If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Actions	Time Frames	Amount Refunded
		Product	Shipping Cost
Cancellation	Within 48 hours, not shipped	100%	100%
	Order shipped	100%	none

 

Return Process

step1. Submit a return request at Contact Us to Customer Service within 15 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

step2. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

step3. You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Contact Us

If you have any further questions, please contact our customer services at service@tidesence.com

 

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

Please note taxes and duties may be charged for international orders.

*Especially Express shipping,Express shipping have 10% Probability will be taken taxes and duties

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

In order to reduce import duties, the declared value of each order is approximately $10-20 USD. Therefore, if there is a need to pay import tax, the amount is generally between $10-30 USD The specific amount is determined by the destination customs. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you reject to pay the taxes and duties,the destination country will destroy the parcel,
If the parcel has been destroy due to Client reason,tidesence would not take any responsibility of the parcel.
No refund for destroy parcel.

Shipping Delay Note: Due to the impact of the international epidemic, some parcel it will be delay,we cannot promise you the express delivery time, please wait patiently. If you have any questions, please contact us.