SHIPPING INFO

RECEIVING TIME = ORDER PROCESSING TIME + SHIPPING TIME

1. Processing: The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 1-3 business days to process your order (while some items may need 3-7 business days). 
2. Shipping Rates & Shipping Time:

We have 2 shipping methods: Standard Shipping and Express Shipping. The shipping rates and AVG shipping times are as following:

Door-to-door international express delivery is usually used, and if the quantity is large, you can also choose to air or sea.

1. About delivery time?

After you place your order, we will arrange the delivery within 1-3 business days after receiving the full payment.

2. About the tracking number?

Once the package is sent, we will provide you with a tracking number so you can see where the package is.

3. What is the risk of customs arrest?

1>. Our prices do not include import duties and other national fees;

2>. International express delivery companies act as agents for export declarations, and goods can usually be exported smoothly. Due to different policies in different countries, for example, if the goods are detained by the customs, the customer needs to pay the relevant taxes and fees in the following ways. they themselves;

3>. We often do related work to help our clients pass customs clearance, such as through "free samples" or "free gifts" exports;

4>. We can also make low-cost invoices based on customer requirements to help declare exports.

SHIPPING INFO 

Country	Method	Costs	Shipping time
UnitedStates，Canada, Mexico, Australia, Panama, Dominican Republic, Japan, Korea, Hong Kong, Philippines, Thailand, Singapore, Thailand, Colombia,Saudi Arabia,United Arab Emirates, Europe	Standard Shipping	US$9.99/ Orders $69+ Free	10 - 15 Business Days
UnitedStates，Canada, Mexico, Australia, Panama, Dominican Republic, Japan, Korea, Hong Kong, Philippines, Thailand, Singapore, Thailand, Colombia,Saudi Arabia,United Arab Emirates，Europe	Express Shipping	US$25.99/ Orders $139+ Free	6 - 10 Business Days

 

REST OF WORLD

Country	Method	Costs	Shipping time
Rest of World	Standard Shipping	US$24.99 Orders $179+ Free	13 - 23 Business Days
Rest of World	Express Shipping	US$49.99 Orders $259+ Free	8- 12 Business Days

Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.

Shipping Delay Note: Due to the impact of the international epidemic, some parcel it will be delay,we cannot promise you the express delivery time, please wait patiently. If you have any questions, please contact us.

***Attention***

1. The shipping time listed in the table above is just ETA(Estimated Time of Arrival), and most of our shipped parcels can be delivered within this time frame. However, due to the impact of the COVID-19, the international flight resources are in shortage recently, as well as the severe epidemic situations in overseas, it may leads to a delay of parcel processing and delivery services in destination countries in different uncertain ways.
2. Please leave sufficient details about your shipping address to ensure a smooth delivery, it would be better if your shipping address can be accurate to Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.
3. Please note that tidesenceis not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by tidesence.
4. We do ship parcels to P.O. Box Address and Military Address(APO/FPO) via Standard Shipping and Expedited Shipping methods, but express shipping methods are not available to P.O. Box or Military Addresses(APO/FPO). Please note that shipping to outlying territories or remote areas & islands, Military Addresses(APO/FPO) usually take much longer than normal delivery time.
5. Shipping time might be affected during public holidays or extreme weathers. Because the manufacturers & carriers might limit or stop their operations. Unfortunately this is outside of our control, normal service resumes soon after holiday or extreme weather ends.
6. Your order can be tracked in details only when it arrives in destination country. Especially for expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any question, please reach out to our customer service.
7. Due to longer customs clearance time, the shipping time may be extended to 15-25 working days for destinations in Middle East, such as Israel, Turkey,  United Arab Emirates, Saudi Arabia, Kuwait, etc. 20-35 working days for destinations in Latin America, such as Argentina, Chile, Colombia, Guatemala, Peru, etc. 12-25 working days for destinations in Africa, such as South Africa, Egypt, 10-25 working days in Philippines, Indonesia and India.

If you have any question about the shipping, please contact our customer service:service@tidesence.com

, we will reply you asap, thank you!

 

Return Policies

Return Policies

• All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
• Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests may not be accepted.
• We do not accept returned items that were sent back directly without notifying us first.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Cancellation Policies

If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Actions	Time Frames	Amount Refunded
		Product	Shipping Cost
Cancellation	Within 48 hours, not shipped	100%	100%
	Order shipped	100%	none

 

Return Process

step1. Submit a return request at Contact Us to Customer Service within 15 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

step2. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

step3. You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Contact Us

If you have any further questions, please contact our customer services at service@tidesence.com

 

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

Please note taxes and duties may be charged for international orders.

*Especially Express shipping,Express shipping have 10% Probability will be taken taxes and duties

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

In order to reduce import duties, the declared value of each order is approximately $10-20 USD. Therefore, if there is a need to pay import tax, the amount is generally between $10-30 USD The specific amount is determined by the destination customs. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you reject to pay the taxes and duties,the destination country will destroy the parcel,
If the parcel has been destroy due to Client reason,tidesence would not take any responsibility of the parcel.
No refund for destroy parcel.

Shipping Delay Note: Due to the impact of the international epidemic, some parcel it will be delay,we cannot promise you the express delivery time, please wait patiently. If you have any questions, please contact us.

 

Hello, welcome to tidesence. How can we help you today? For help or issues concerning orders or other questions, please contact our customer service: service@tidesence.com. We will be happy to serve you better.


Email: service@tidesence.com